Privacy Policy

The Balloon Tree Farmshop – Website Privacy Policy

It’s important for you to know and understand how The Balloon Tree Farmshop will use and protect any information you choose to give us through the use of this website. Please read on, and if you have any queries don’t hesitate to contact us at info@theballoontree.co.uk

Committed to ensuring the protection of your privacy, if you provide us with certain information by which you can be identified when using this website please be assured that your information will only be used in accordance with this Privacy Policy.

This Privacy Policy is effective from 1st November 2009 and, through subsequent updates, we reserve the right to alter this Policy without notice and therefore suggest that you check back from time to time to ensure you are up to date and happy with any changes made.

We may collect the following information:

• name and job title

• contact information including email, website and social media contacts, including but not confined to, Twitter and Facebook plus user's IP address

• demographic information such as post code, preferences and interests

• other information relevant to customer surveys and/or offers

Why do we collect this information and what do we do with it?

We gather client information to better understand our clients’ needs and provide the best service possible, more specifically for:

• our internal records

• improvement of our products and services

• periodical sending out of promotional emails regarding new products, special offers or other information which we feel will be of use or interest using the contact details provided market research purposes

• the tailoring of this website according to your interests

Safe and secure

We are committed to ensuring that your information is secure and to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

We will not lease, sell or distribute your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

The links we provide to external websites

Our website contains links to other third party websites, which we feel may be of interest or use to you. Please be aware, however, that once you have left our website we do not have any control over these third party websites and cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites as they are not governed by this privacy statement. Please take care and ensure you check the privacy policy or statement applicable to the website you’re visiting.

Privacy complaints

If you have any questions regarding this policy, believe that The Balloon Tree Farmshop has not complied with the provisions of this privacy policy or you wish to remove your personal data from our records, please contact us immediately. This is a statement of our Privacy Policy and is not a contract.

Thank you.

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Opening Hours

Farmshop:

9 - 5.30 Mon - Sun

Cafe:

9 - 4.30 Mon - Sun