• Coronavirus Update - Farmshop now open

    Coronavirus update

    Update 3.7.20

    Farmshop open with safety proceedures in place

    The farmshop is open as normal, however we have put strict health & safety protocols in place to ensure the wellbeing of both our customers and team. We are diversifying our methods in a way to best serve customers. So far we have implemented the following procedures:

    • Queuing 2 Meters apart before entry
    • Sanitising your hands upon entry
    • Limit the number of customers in the shop at any one time
    • Only trolleys can be used in the farmshop to maintain distancing between customers and staff 
    • One person per family/group in the shop at anyone time
    • Taped areas on the floor to show required distances
    • The use of cards rather than cash where possible - contactless limit now £45

    We would like to take this opportunity to thank all customers for their support and patience through this difficult time, we have been overwhelmed with the kind comments about our service, and we endeavour to continue to supply and serve you the best we can.

    The farmshop is open 7 days a week Monday to Sunday (9am to 5pm)

     

    PYO update 

    ​The Balloon Tree PYO Season has now started!

    Things will be slightly different this year and we have had to change our way of running the PYO to ensure visitors and staff remain safe and have as an enjoyable experience as possible. 

    The PYO site will allow pickers to pick all fruits and vegetables that we grow, but we are introducing a booking system where visitors will be required to pre-purchase a voucher before coming. This voucher will be attached to a time slot. Each picker will need their own voucher, not just one voucher to cover the whole family. The cost of any vouchers purchased will then be deducted off any fruit picked. 

    This system will allow us to control and monitor the number of people coming onto site at any one time, meaning that we will never be overwhelmed with pickers and can be confident that peoples safety is not jeopardised. 

    Please follow this link to see current produce availability and purchase your vouchers:

    Pre-book your vouchers here for PYO

    Please keep checking our website and Facebook, Twitter & Instagram for updates. 

     

    Cafe open 

    The Balloon Tree Cafe is reopening on 4th July 2020. 

    We have been spending the last few weeks working on how we can reopen as safely as possible for both the customers coming through the doors and the team who are eager to serve. We have the luxury of plenty of outside space as well as a bright and airy cafe meaning we have been able to adapt reasonably well. 

    We have...

    • ​A dedicated "customer attendant" whose sole role is to ensure those entering and exiting the cafe are able to do so safely​
    • Removed a section of our car park so those waiting for a table can be reasonably spaced. 
    • Implemented a track and trace system so (heaven forbid) there are any issue we can be in touch with visitors
    • Taken out many tables to increase the distance between customers, this also limits the number of people in the building
    • Installed multiple sanitiser points throughout the space
    • Digitised our menu to reduce the need for anything printed
    • Reassessed the way we serve and clean down after customers leave
    • Adjusted our payment​ process so customers can pay at the table
    • Card payments are preferred however, we can take some cash if necessary
       

    Other things to note upon visiting:

    • We are taking no bookings whatsoever
    • All queuing is outside, so plan for British Weather
    • Toilets are open and will be regularly maintained
       

    This will be a new way of working for all the team as well as new practices for customers visiting, so we do ask for patience just whilst we find our feet with reopening. 

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    Opening Hours

    Farmshop:

    9 - 5.30 Mon - Sun
    PYO 10 - 4 Mon - Sun

    Cafe:

    9 - 4.30 Mon - Sun

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